Chinese Children's Books - Free Shipping with minimum order!
Search Site

Customer Service

Shipping & Delivery
We strive to ship your order within one to two business days of receiving it. We ship using USPS from San Diego, CA. The delivery time is dependent on the shipment method selected. The following times are to the US (unless otherwise indicated) and include our processing time:
Media Mail: 5-14 days
First Class: 3-6 days
Priority Mail: 2-4 days
Standard Shipping (International, including Canada): Up to 6-8 weeks
International Priority (including Canada): 6-10 days
*Free shipping is usually via Media Mail, and is only available for shipments within the United States, not including Alaska or Hawaii*
Sometimes we offer special shipping rates for priority shipping. This is 2-4 days via USPS Priority Mail and only available within the United States.
We will usually try to ship your entire order in one shipment. If an item is out of stock, we will notify you and may ship them separately. We can not be responsible for lost shipments or damage by the carrier. However, please contact us in these situations to see if there is a solution.
Special Notice for International Orders
While we are happy to take orders from Internaional customers, please note that the shipping times may be longer. We ship International orders via USPS International First Class, unless you select International Priority. Any tariffs, if applicable, on your order are your responsibility. Typically, these are collected upon delivery by the shipper. Please contact us if you wish to place an interntional order and have questions.
Privacy & Security
Your privacy and security are important to us. We use 256-bit encryption to secure your information. We also will never share your personal information.
Our full privacy policy is available here.
Returns & Replacements
Your satisfaction is important to us. You may return items in new condition bought from Ni Hao Books within 30 days for a full refund, excluding shipping charges. Opened DVDs, videos and CDs are not returnable, but may be exchanged if defective. Before returning an item, please email us at info@nihaobooks.com or call us at (858)945-1548 first to obtain a return authorization number. You may then send the product to the following address:
Ni Hao Books
P.O.Box 910872
San Diego, CA 92191
Please include a copy of the invoice with the return authorization number written on it. Shipping charges for sending the product back to us are the responsibility of the customers, unless the item was defective. Once we receive the item, you will be notified by email. If you purchased by credit card, refunds will be credited back to the credit card. Items not in resalable condition will not be refunded and will only be returned to you at your expense. Please note it might take up to 2-3 weeks to process the refund. We are not responsible for damage caused during shipping. Please email info@nihaobooks.com if you have any questions.
Payment, Pricing & Promotions
We accept Visa and Mastercard. We do not charge your card until we ship your order.
You may also pay through PayPal.
We will periodically run promotions on our products. Make sure to register and sign up for our newsletter to find out about them!
Updating Account Information
If you have signed up for an account with us, you can always update your information through the My Account link at the top of the page.
Contacting Us
The fastest and simplest way to contact us is to send us an email at info@nihaobooks.com or call us at (858)945-1548. You can also fax us at (608)541-3538 or mail us at:
Ni Hao Books
P.O.Box 910872
San Diego, CA 92191


 

Community Poll

What are you more interested in?